![]() Virtual Terminal Manage your business and accept payments even when you're on-the-go.Invoicing Send professional invoices and accept online payments to get paid faster.Payment processing Accept popular forms of payment quickly and securely.Online ordering and sales Take your business online with eCommerce and restaurant online ordering solutions.Point of sale system Track sales, accept payments, and more with our all-in-one-system.Card readers and POS devices Sell in person with our fast and powerful point of sale devices.The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Drop us a line -one of Sekure’s payment professionals will be happy to help you find the best solution for your business. If you’ve been having ongoing problems and spending more time troubleshooting than swiping and tapping your customers’ cards, consider upgrading your POS equipment today. Alternatively, Sekure Payment Experts has a dedicated troubleshooting page for First Data credit card machines. Indeed, many errors require you to contact the help desk directly. If you’re unable to troubleshoot with these tips, your best course of action is to contact First Data directly. A couple of errors that fall under this category include the following: Simple troubleshooting cannot resolve some issues and require you to contact the help desk directly. If not, get in touch with your provider and have them identify the problem Check to make sure there is a dial tone.If it is, try unplugging the existing phone line and replacing it, or plug it into another jack. First, ensure that the phone line is connected.If your terminal is connected via a phone line, try these steps. If the error message continues to be displayed, you can unplug the cord that connects your printer and terminal plug it back inĬonnectivity issues with the POS terminal are another common technical issue encountered by merchants. Remove the existing roll and reload it into the printer.Check the printer for receipt paper, and replace the roll.If you miss the end-of-roll warning stripe and run clean out of paper, you’ll get an “Out of Paper” message. An issue with the customer’s card itself is another common culprit. Note: This error usually occurs when your terminal isn’t set up to accept a specific card. If you’re still getting the error message, ask the customer if they can use another form of payment.If tapping, swiping, or dipping the card doesn’t work the second time, enter the card number manually Card type not supportedĭepending on the specific First Data credit card machine you’re using, this error might read something like “Card Not Supported.” Here’s what to do: If these don’t resolve the issue, remember that you can always key in the card number manually. Try a different card since it might be a specific card that’s not working.Reset the terminal and pin pad by turning them off and on ( Note: Ensure the terminal is turned off when you disconnect and reconnect the pin pad).Check to ensure there is no debris or dust in the chip reader.If a customer attempts to pay with a chip card and this error is displayed, try the following: We can help troubleshoot your First Data error codes and more.
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